Press release №2169


  • The most popular online service is bank operations (61%)
  • Least of Russia use the Internet to buy clothes, electronic gadgets and domestic appliances (12%)

Based on the survey results, the most in demand online service is banking. One-third of Russians prefer buying clothes and gadgets offline.

MOSCOW, April 22, 2019. Russian Public Opinion Research Center (VCIOM) presents the findings of a study describing how often Russians use the Internet and online services.

Banking is the most popular online service that Russians use (61%), especially the 18-24-year-old persons (77%) and residents of Moscow and St Petersburg (74%). This is followed by payment of taxes and fines (45%) which is mainly popular among the 25-34-year-olds (57%) and metropolitan residents (68%). Another popular online service is submission of meter readings and payment of utility bills (40%); 45% of respondents aged 45-49 and 66% of metropolitan residents use this service.

One-third of respondents (33%) often buy air and train tickets online (42% of the 18-24-year-olds and 67% of persons living in Moscow and St Petersburg). Twenty-nine percent of respondents prefer to make an appointment to see the doctor via the Internet (35% of the 18-24-year-olds; 34% of the 25-34-year-olds); a further 28% often do it offline (46% of residents of the Far Eastern district of Russia). A quarter of respondents (27%) book a taxi online; 29% do it without the Internet. Every fifth (21%) buys tickets to cinema, theatre and concerts online; however 22% prefer to do it offline.

As to offline services, the first position is held by clothes, electronic gadgets and domestic appliances that people buy offline: 35% of respondents do it without the Internet (vs 12% who do it online). Many Russians also prefer to get documents (such as letters or certificates) from the state bodies offline: 27% (34% of the 18-24-year-olds) vs 19% of online users.

VCIOM-Sputnik survey was conducted on April 18, 2019. The survey involved 1,600 Russians aged 18 and over. The survey was telephone-based and was carried out using stratified dual-frame random sample based on a complete list of landline and mobile phone numbers operating in Russia. The data were weighted according to selection probability and social and demographic characteristics. The margin of error at a 95% confidence level does not exceed 2.5%. In addition to sampling error, minor changes in question wording and different circumstances arising during the fieldwork can introduce bias into the survey.


What do you use the Internet for; and what do you usually do offline (without using the Internet)?  (closed-ended question, one answer per line, % of those who use the Internet)
  Likely to do online Likely to do offline Equally online and offline I never do it Don’t know
Banking (transfer, payment, etc.) 61 9 12 18 0
Payment of state taxes, fines 45 14 9 30 2
Submission of meter readings and payment of utility bills 40 28 7 25 0
Purchase of air/train/bus tickets  33 17 9 40 1
Fixing an appointment to see the doctor 29 28 12 30 1
Taxi booking 27 29 7 37 0
Purchase of tickets to cinema, theatre, concerns 21 22 12 45 0
Getting documents, letters or certificates from state bodies 19 27 17 36 1
Filing complaints and applications to state bodies 14 9 8 69 0
Ordering  food at restaurants, cafes 13 14 9 64 0
Purchase of clothes, domestics appliances, gadgets at stores 12 35 22 31 0

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  Results of our study
  In focus